About once a month Optimum goes down. Naturally, since we’re in the middle of our clients’ (Lyrek CEMS) busiest seasons, they’ve decided to perform maintenance this week. And, regardless of their claims, when they take the network down, it stays down for a good 4-8hrs.

Well, get a load of this voice recording from Optimum/Cablevision’s helpdesk. This company still thinks it’s okay to not only provide unreliable service, but to take down all of New Jersey each month. Thank God FiOS is coming…