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/ Don

Google Plus Contacts Flooding Google Talk

It took me a little while to find this, so I thought it might be helpful to post it on [d]online in case others are having the same issue.

After signing up for Google Plus, I noticed that my Pidgin contact list was getting flooded with contacts. Many of those contacts had a Google Plus email address rather than a normal one. I’d recognized a few names but not all of them. So I went to Google Plus and realized that these were all contacts that were in my Circles – friends of friends, subscription lists, companies under profiles of users, etc.

If I clicked “Block Friend,” “Remove Friend,” and/or “Hide Friend” from Pidgin, Google Talk (on my Android) or Google Talk on my Gmail sidebar, the users either remained in the list or disappeared until the next time I logged in. As you can probably imagine, it’s frustrating to see a wealth of users flooding a buddy list when they’re not, indeed, buddies.

After poking around online, I found a number of other users were dealing with the same issues. I tried a few recommendations and hacks, recommended by some of the more proficient users, but none of them seemed to work. Finally, I landed on a post in a Google Plus Help forum that seemed to do the trick. If you’re experiencing the same issues, try the following: Read more

/ Don

Ecommerce and Tolerance

I’ve ranted verbosely in the past about the customer service industry going down the tubes (Adventures in Small Business Banking, One Voice, A Representative Will Be With You Shortly, Network Solutions is Utter Garbage, and recently, Guaranteed Value vs. Value Assessments) where much was stemming from experiences with online orders, so the following short tirade will certainly not seem out of character.

In an industry where 90% of the transaction is automated and inexpensive, unlike that of real estate, used car sales or even graphic design, it would seem pretty obvious that the best way to retain ecommerce customers is through a gratifying and easy online experience. If I collected money from a client under the agreement that I would deliver a design work on-time, I could assume the client would be dissatisfied when I followed up with a form letter informing them of upcoming truancy.

Their anger might even be compounded if the letter was cold, impersonal and offered no explanation for the reason of this delay—other than the fact that the issue was on my end and I’m working on it. To further add insult to the client, I might also include that I couldn’t tell them how long the delay was, except that it could be as short as 12 hours. Not communicating the reason for an issue, but sending a templated response informing the client of the second best possible scenario (other than the product being delivered on-time) is an empty method to pacify the disgruntled. I certainly understand that not all industries can quantify this equally, so providing graphic design services and mailing a widget from a colossal warehouse do not perfectly correlate. However I do think that expectations correlate, customers—particularly in a competitive market—correlate, and the services-for-cash system correlates.

Read more

/ Don

Random Musings III

Sir, this area is just for waiting

After just having returned from a month researching my family in Italy (we were able to trace our family back to 1200 when previously we couldn’t get past 1860), I noticed the prevalence of the green man over The States’ preference for the red word “Exit”. But I also saw a number of signs that I felt were funny. Here’s one for the “waiting area” of an airport. In a place where iconography is especially important due to so many international speakers around, I initially thought this was a sign for the bathroom.

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/ Don

sommelier, sommelier, sommelier…

I’m a big fan of daily snippets of wisdom such as Dictionary.com’s Word of the Day and Wikipedia’s Daily Random Article. However the former, today, threw me for a loop. The word, pronunciation, examples and etymology are all correct, but take a look at the definition they included for “sommelier”:

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Word of the Day for Tuesday, November 3, 2009

sommelier \suhm-uhl-YEY; Fr. saw-muh-LYEY\, noun:

To involuntarily repeat a particular response, such as a word, phrase, or gesture, despite the absence or cessation of a stimulus, usually caused by brain injury or other organic disorder.

If the wine list is not online, drop by the restaurant in advance, look over the list and talk with the sommelier. It’s a small investment in time that will pay big dividends.
— Ernest Hemmingway, The Sun Also Rises

In the restaurant we ordered hors d’oeuvres and beer. The sommelier brought the beer, tall, beaded on the outside of the steins, and cold. There were a dozen different dishes of hors d’oeuvres.
— Dorothy J. Gaiter and John Brecher, “Ordering for a Business Meal”, Wall Street Journal, October 17, 2009

Sommelier derives from French, from Old French, “officer in charge of provisions, pack-animal driver,” alteration of sommerier, from sommier,” beast of burden,” from Vulgar Latin saum?rius.

Dictionary.com Entry and Pronunciation for sommelier